Win the deal,
then keep the customer.
Lead capture, pipeline, support tickets and loyalty on one customer record — win a deal and it's a ZaadBooks customer, ready to invoice.
Converting a lead creates the company, contact and first-stage deal in one action — win it and ZaadBooks gets the customer automatically.
Per-priority response targets stamp an SLA on every ticket at creation, with breaches surfaced on the dashboard.
Points earn on paid invoices and redeem against value, written to a ledger — outstanding liability is just a report.
One record,
lead to repeat sale.
Sales, support and retention share one contact record, scoped per legal entity — reps work the pipeline from native iOS and Android apps.
Manual entry or CSV import, with status flow from new to qualified — one-click convert into a company, contact and deal.
Account records with a 360° detail page tabbing across contacts, deals, tickets and the full activity timeline.
People records linked to a company, with a primary-contact flag and follow-ups that surface when due.
Configurable stages with win probability, a kanban board-by-stage view, AED values and lost-reason capture.
Pipeline value weighted by stage probability, win/loss rate, sales-cycle length and source effectiveness.
Numbered tickets per entity with priority, assignment, a conversation thread and per-priority SLA clocks.
Points-per-AED earn and redemption rates, tiered memberships with auto-assignment, and an earn/redeem ledger.
Calls, emails, meetings, tasks and notes attach to any record, with due dates and dashboard reminders.
Outbound email campaigns and a shared social inbox, so inbound messages land against the same contact.
Trigger-condition-action rules for assignment, escalation and follow-up creation — routine chasing without being remembered.
Lead scoring, ticket triage with a drafted reply, next-best-action and conversation summaries — PII-masked, human-confirmed before send.
Webhooks and API keys connecting the tools around ZaadCRM, on the same integration framework as ZaadBooks and ZaadWorks.
Role-scoped visibility and a full audit trail logged on every lead, deal and ticket.
Built for how
the GCC sells.
Multi-entity, bilingual and privacy-aware, for GCC SMEs.
Each legal entity configures its own stages, SLAs and loyalty rules.
Deal values, loyalty rates and forecasts in the currency you sell in.
Sales managers see everything; reps and agents see their own records.
Names and contact details never reach the model — features only.
Bilingual screens for mixed sales and support teams.
Every change to a lead, deal or ticket is logged and attributable.
Connected to the
rest of ZAAD.
ZaadCRM sits between the customer record and the ledger, so revenue does not have to be re-entered.
Before you
get in touch.
Does a won deal automatically become a customer in accounting?
Yes — winning a deal creates the customer in ZaadBooks, ready for a quote or invoice, with no re-keying.
Do support tickets have SLA tracking?
Yes — per-priority response targets stamp an SLA on every ticket at creation, and breaches surface on the dashboard.
Is there a loyalty program built in?
Yes — points earn on paid invoices and redeem against value, on a ledger with tiers and auto-assignment.
Does ZaadCRM use AI on customer data?
Yes, on masked features only — names and contact details never reach the model, and nothing is auto-sent without human confirmation.
Is there a mobile app for sales and support reps?
Yes — native iOS and Android apps let reps work the pipeline and tickets on the move.
The rest of the
ZAAD Platform.
One database, one login, one interface. Take ZaadCRM on its own, or switch on the products around it.
Not sure which product
fits your operation?
Tell us where your team is losing time. We’ll show you how ZaadCore can simplify the workflow — with a ready-to-use platform or a solution configured around your business.