ZaadCRM Sales & support software

Win the deal.
Keep the customer.

Pipeline, support desk and loyalty on one customer record. Built by ZaadCore.

Start 14-day free trial ↗ From $21.29 / month
  • Deals & forecast
  • Tickets with SLA
  • Loyalty points
  • AI assistant

What is ZaadCRM?

ZaadCRM is CRM software made by ZaadCore for sales and support teams. It covers leads, deals and forecasting, support tickets with SLA clocks, loyalty programs, campaigns, automations and AI. A won deal becomes a customer in ZaadBooks.

A handshake closing a business deal
Leads

One click from lead to customer.

Win the deal and ZaadBooks gets the customer too.

Forecast

Know what closes this month.

Pipeline value weighted by each stage's win chance.

  • Win rate38%
  • Sales cycle24 days
  • Top sourceReferral
A team discussing in a conference room
New
$48k
Qualified
$36k
Proposal
$28k
Won
$21k
  • Invoice not receivedT-1042 · High
    SLA 22%
  • Reset shared mailboxT-1041 · Medium
    SLA 55%
  • Update delivery addressT-1039 · Low
    SLA 90%
  • Wh
    Is my order out for delivery?Sara M. · WhatsApp
    New
  • In
    Do you have this in blue?Khalid A. · Instagram
    New
  • Me
    Need a quote for 20 unitsJoseph P. · Messenger
    New
Support

Every ticket on the clock.

Response targets start the moment a ticket opens. Breaches show on the dashboard.

Loyalty

Points customers come back for.

Points earn on paid invoices and redeem against value. Tiers assign themselves.

A customer paying by card at a retail counter
Gold member2,480 pts
Platinum at 5,000
  • Earned · Invoice INV-2026-00042+105
  • Redeemed · AED 20 off−200
  • Earned · Invoice INV-2026-00051+64
AI assistant

Triage in seconds. You press send.

Customer message

Hi, my order arrived damaged and I need a replacement before Friday.

🔒 Name and contact details are masked
AI triage
  • PriorityHigh
  • CategoryDamaged delivery
  • Next best actionOffer replacement
Drafted reply

So sorry about that. We are sending a replacement today and it will arrive before Friday.

A person reviews it before it is sent. Send
A team planning at a whiteboard
When High-priority ticket opens
If No reply in 2 hours
Then Escalate to the manager
Automations

Routine chasing, done for you.

Pricing

One price, seats included.

Excluding 5% VAT, shown in USD. Every plan carries a 14-day trial and no card is required to start.

Starter

For a small team moving off spreadsheets

$ 21.29 per month

3 seats included

Start trial
Seats
3 included
Emails
1,000 / month
Deals
Unlimited
Pipeline stages
Fully custom

Includes

  • Leads, companies and contacts
  • Unlimited deals, custom pipeline stages
  • Activity timeline per record
  • Pipeline and forecast reports

Extra seats $7.09 each / month — full Starter access, not a stripped-down seat

Recommended

Growth

Sales and support out of the same desk

$ 53.99 per month

3 seats included

Start trial
Seats
3 included
Emails
3,000 / month
Support tickets
Included
Loyalty programs
Points and tiers

Everything in Starter, plus

  • Support ticketing and assignment
  • Loyalty programs — points and tiers
  • Email campaigns

Extra seats $17.99 each / month — full Growth access, not a stripped-down seat

Scale

AI on every lead and ticket

$ 96.39 per month

3 seats included

Start trial
Seats
3 included
Emails
10,000 / month
Social inbox
WhatsApp and more
Automation
Rules engine

Everything in Growth, plus

  • Unified social inbox — WhatsApp and more
  • Automation rules engine

Extra seats $32.19 each / month — full Scale access, not a stripped-down seat

Add-ons

Priced here and nowhere else — extra AI credits, an extra channel, migration and premium support.

Extra AI Credits
$14.99 per month
For lead scoring, ticket triage and drafted replies
Extra Channel
$8.19 per channel / month
CRM Migration
$198.79 one-time
Included free from Scale upward
Premium Support
$12.29 per agent / month
Included from Scale upward
Support Ticketing
$13.99 per month
Included from Growth
Loyalty Programs
$10.99 per month
Included from Growth
Email Campaigns
$13.99 per month
Included from Growth
Social Inbox
$16.99 per month
Included from Scale
Automation Rules
$15.99 per month
Included from Scale
Extra emails
$0.25 per 100 emails, one-time
Buy any number from 1,000; used after the monthly allowance and never expire

All 15 capabilities

Hover the on any row for what it does.

ZaadCRM capabilities by pricing plan
Capability StarterGrowthScale
Plan limits
Seats included 333
Emails / month 1,0003,00010,000
Deals UnlimitedUnlimitedUnlimited
Pipeline stages Fully customFully customFully custom
Support tickets —IncludedIncluded
Social inbox ——WhatsApp and more
Starter — pipeline basics
Leads, companies and contacts Included Included Included
Unlimited deals, custom pipeline stages Included Included Included
Activity timeline per record Included Included Included
Pipeline and forecast reports Included Included Included
Growth — support & loyalty
Support ticketing and assignment —Not included Included Included
Loyalty programs — points and tiers —Not included Included Included
Email campaigns —Not included Included Included
Scale — AI & automation
Unified social inbox — WhatsApp and more —Not included —Not included Included
Automation rules engine —Not included —Not included Included
Questions

ZaadCRM: quick answers.

Does a won deal automatically become a customer in accounting?

Yes — winning a deal creates the customer in ZaadBooks, ready for a quote or invoice, with no re-keying.

Do support tickets have SLA tracking?

Yes — per-priority response targets stamp an SLA on every ticket at creation, and breaches surface on the dashboard.

Is there a loyalty program built in?

Yes — points earn on paid invoices and redeem against value, on a ledger with tiers and auto-assignment.

Does ZaadCRM use AI on customer data?

Yes, on masked features only — names and contact details never reach the model, and nothing is auto-sent without human confirmation.

Is there a mobile app for sales and support reps?

Yes — native iOS and Android apps let reps work the pipeline and tickets on the move.

Can each company set up its own pipeline?

Yes. Each legal entity sets its own stages, SLAs and loyalty rules, and reps only see their own records.

Built for your industry

How ZaadCRM fits your business.

Start selling and supporting on ZaadCRM

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